Shipping Policy

Last Updated: August 27, 2026

Thank you for choosing Indigenous Botanical Remedies. We are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains our order processing, shipping, delivery, and related procedures for purchases made through indigenousbotanicalremedies.com.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we will begin processing your order.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been shipped, you may receive a shipping confirmation containing tracking information, where available.

Processing times may be longer during holidays, promotional periods, high-order volumes, or circumstances beyond our reasonable control.

2. Shipping and Delivery Time

After your order has been processed and dispatched, delivery times may vary depending on your location and the shipping service used.

Estimated delivery time:

• Standard Shipping: Approximately 3–7 business days after dispatch.

These are estimated delivery times and are not guaranteed. Actual delivery may vary due to the destination, courier delays, weather conditions, public holidays, operational issues, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on factors such as order value, delivery location, package weight, and the shipping method selected.

Any applicable shipping offers or free-shipping promotions will be subject to their respective terms.

4. Shipping Address

Please make sure that your name, address, phone number, postal code, and other delivery details are correct and complete when placing your order.

Indigenous Botanical Remedies is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We will make reasonable efforts to assist, but we cannot guarantee that the address can be changed after the order has been processed or dispatched.

5. Order Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

You can use the tracking information provided by the shipping carrier to check the current status of your shipment.

Please note that tracking information may take some time to become active after the package has been handed over to the courier.

6. Delivery Delays

While we make every reasonable effort to ensure timely delivery, Indigenous Botanical Remedies cannot guarantee delivery dates.

Delivery may be delayed due to:

• Courier or logistics issues
• Severe weather conditions
• Public holidays
• High shipping volumes
• Incorrect or incomplete delivery information
• Remote delivery locations
• Government or regulatory restrictions
• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us through our Contact Us page so that we can assist you.

7. Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the package and product, where applicable.

If your shipment appears to be lost or has not been delivered within a reasonable period after dispatch, please contact our customer support team so we can assist with the matter.

8. Undeliverable or Returned Orders

An order may be returned to us by the shipping carrier due to reasons such as:

• Incorrect or incomplete address
• Recipient being unavailable
• Failure to accept delivery
• Multiple unsuccessful delivery attempts
• Other delivery-related issues

If an order is returned to us because of incorrect information or circumstances attributable to the customer, additional shipping charges may apply if the order needs to be reshipped.

9. International Shipping

If international shipping is offered on our website, delivery times and shipping charges may vary depending on the destination country.

Customers are responsible for complying with applicable import requirements and may be responsible for customs duties, taxes, fees, or other charges imposed by the destination country, where applicable.

Please check your local regulations before placing an international order.

10. Cancellation After Dispatch

Once an order has been processed or dispatched, it may not be possible to cancel the order.

For information about order cancellations and refunds, please refer to our Return and Refund Policy.

11. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us through the Contact Us page on:

indigenousbotanicalremedies.com

Our customer support team will be happy to assist you.

12. Changes to This Shipping Policy

Indigenous Botanical Remedies reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective immediately when the updated policy is posted on our website.

We encourage you to review this page periodically for the latest information.

Thank you for choosing Indigenous Botanical Remedies.